Rudder for Business™

 

Aftercare Support Services – Safeharbor®

To achieve your business goals, not only is the proper selection and installation of your system vital, ongoing support is also critical. Safeharbor™ from Rudder addresses your important aftercare support needs.

Rudder Safeharbor™ Training

The best designed systems are useless if your staff doesn’t know how to use them effectively. Besides providing user-friendly interfaces when we program and configure your control systems and establish baseline functionality, we include comprehensive documentation and we train your staff on their operation. We offer ongoing training and re-certifications as requested.

Rudder Safeharbor™ Warranty

For mission-critical components, extended warranties on specific products can be provided. Three levels of service are available, tailored to your business need, from four hour on-site replacement to depot service for less critical functions.

Downtime Prevention Maintenance Plan

The best way to solve problems is to prevent them. With our customized Downtime Prevention Maintenance Plan, we will periodically service your installation, providing performance testing diagnostics as well as adjusting, realigning, reconfiguring and re-calibrating equipment as required. We can preemptively replace or refurbish critical parts such as projector bulbs, batteries, touch screens, buttons, mice, and keyboards. A check of the structural integrity of mounts, wiring, plugs and stress relief will head off failures, and a thorough inspection and cleaning will ensure optimal uptime.

Application and Content Hosting

Safeharbor™ services also include optional application and content hosting and network operations management in our data center. Rudder can help increase profits and success by hosting your digital signage, security, communications, control system and A/V content and applications.

Contact us to find out how we can work together to reach your goals.